Customer Service 101

Good customer service is crucial when you are running a small business. Making an effort to attract and retain each and every customer or client is important to the business’ long-term success. 

As a business owner or manager, you should take steps to prioritize training and product familiarity, empower your team, and have a plan in place to handle issues proactively and positively – always striving for customer satisfaction and loyalty. 

Join us Josh Blancas, owner of the Ground Floor, shares tips and best practices that worked for his establishment and can be applied to yours.